글로벌 패션 명품 Retail 기업에서 'Retail Training Manager (차장급)' 포지션을 채용 중에 있습니다. (경력9년 이상 / 매니저 경력 최소 4년)

2021년 하반기 안정적인 복지 & 좋은 연봉과 함께 Career Advancement 를 계획 하시는 Retail Training 전문가 분들의 많은 관심 부탁 드립니다.

주요업무

• To collaborate with WW Training Department and ensure the training is coherent and consistent within their Region
• To support the organization, the yearly training Calendar for their Region in accordance to local needs and WW Training Department guidelines and build annual training program and prepare teaching plans
• To collaborate with their direct report and support any local training adaptation needed in line with local cultural difference and local needs whilst respecting Brand Global guidelines
• To organize and deliver classroom Immersion program for newly hired retail employees following WW Training Department guidelines ensuring new hires are trained within 90 days of employment
• In charge of the coaching for their Region to guarantee the achievement of Service Excellence in the stores by regular training and in the filed coaching of Service Values, selling techniques & Client journey
• To organize classroom, digital training to develop skills necessary to the sales team in their Region
• The ability to adapt to different level of understanding and ability of participants by identifying and evaluating strengths and weaknesses and deal with challenging situation with a positive and solution finding approach 
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior and periodically evaluate ongoing programs to ensure they reflect local specificity
• Follow-up on mystery shopping results and support the service evaluation and improvement needed
• Collect feedback from Store manager /Retail team to identify the training needs and suggest improvements
• Stay abreast of the new trends and tools in employee development and competitors
• Supervise the proper deployment of the training related materials.
• Develop or oversee the production of classroom handouts, instructional materials, aids and manuals following WW Training Department guidelines and local needs
• Work with the manger in the training budget definition for the area of reference and ensure its control
• Report monthly training/ coaching result and trainee’s feedback to manager

자격요건

• At least 9 years of experience as a trainer in a luxury fashion or retail industry. (or Similar Industry like hospitality and etc)
• At least 1 year of field coaching experience is mandatory
• Minimum of 3 year of retail and stores experience is preferred