주요업무

• 고객만족 개선

• ASIST, THD, SF 등 서비스 관련 도구 및 소프트웨어 라이선스 관리

• PIP 관리 및 한국/본사 내부 이해관계자에 보고

• 1:1 교육 및 정기적인 딜러 방문을 통해 이베코 서비스 딜러에 대한 4P 개선

• 서비스 팀, 프로덕트 서포트팀, 현장 기술자 및 기술 트레이너 관리

• 서비스와 관련된 주요 문제 및 일반 업데이트에 대해 본사와 커뮤니케이션

• 정부 관련 현안 리스크 관리 (서비스 캠페인, 의무지시사항 등)

• A/S 관련 행사 진행 - 딜러컨퍼런스(연 2회), 서비스캠페인(연 2회), 현지 CS캠페인

• 필요시 지방 및 해외 출장

• Improve result of Customer Satisfaction Results aligned with network development for service dealers

• Governance on ASIST, THD, SF, other service relevant tools and software license for Korea market

• Manage PIP in targeting, execution and report to internal stakeholders both in Korea and Torino

• Hold responsibility to improve 4P on IVECO service dealers through 1:1 training and regular dealer visits

• Lead service team, product support manager, field technicians and technical trainer

• Communicate with central team for top issues and general updates relevant to service

• Manage risk management on government related issues (service campaign, mandatory orders if required)

• Manage aftersales associated events such as regular dealer conference (two times per year), service campaign (two times per year) and CS campaigns in local 
• Willing to travel to local and overseas aligned with Torino in order to achieve agreed goals 

자격요건

- 유관경력 8년 이상 

- 자동차업계 경력

- 영어 능통자 

- Microsoft skills

·         Knowledge of Commercial Vehicle Products, Dealer Operation Process (DOS), people management and communication skills (leadership)

·         Technical understanding on Commercial Vehicles, Industrial Vehicles or Automotive products is highly recommended

·         Good customer service skills (customer relation management) with high level of CS competency

·         Good Language skills – English and Korean essential