상용차 Company 

Monitoring Service Partner's KPI and implementing measures

 - Calculate and Analysis Service Partners Parts KPI

 - Suggest the solution and action plan for the improvement of service partners separeparts revenue and profits

 - Monitoring and tracking of Service Partners action plan

Market research, analysis

 - Monitoring market trends in the Retail parts business and what competitors are doing within an assigned region

 - Calculate car-park, active customer and customer retention rate the market

 - Share automobile market trend & core competitors’ movement

Service partners Steering and Management

 - Service partner's regularly visit and review the overall status

   -> Review the service partners overall status and Check the progress status for action plan

   -> Report the service partner's visit result

 - Push Service partners to achieve target

   -> To ensure targets for each service partners within an assigned area are achieved

 - Prepare service partners P&L report and communicate about outlook of the workshop’s business

 - Set the service partners own Parts Business Plan and Support to increase the parts business with their own plan

 - Support to increase parts sales to existing and new customers

 - Develop and increase parts sales and market penetration through the use of all parts business tools (Campaign & Promotions) & Products (MAN Genuine parts, ecoline, Genuine Accessories)

  - Assessment of service partners standard

 - Monitoring operation process and coaching service partners staffs

   -> Coach and training, update the new launching parts promotions and New process, system

 - Analysis the service partners inventory status and advice dealers on it (=Parts Top 200)

 - Marketing Activity Discussion (Service partner's Own)

 - Communication between the company and service partners

   -> Respond in a prompt for customer and service partners request and complaint

 Set the target and achievement

 - KPIs (target per internal Targets)

 - KPIs (target per Service Partners) - CS management