AS Area Manager

·        Calculate work-bay capacity (number of work-bays required) and communicate with dealers for expansion of the workshop or relocation.

·        Review blue-print of new workshop and communicate with counterpart for adjusting of layouts based on Chrysler standard.

·        Calculate car-park in the market.

·        Analyse NPS and FFV index.

·        Action plan for the improvement of NPS and FFV.

·        Collect dealer monthly report and analyse it monthly basis.

·        Parts Purchase & Retail Target Achievement

·        Prepare the RSPL (recommended service parts list) and advice dealers on it. (=Parts Top 200)

·        Dealer Visit (min. bi-monthly) & Dealer Visit Report

·        Dealer Visit Follow-up for Action Plans in the past</p=>

·        Calculate of active customer and customer retention ratio

·        Calculate dealer KPIs (labour sales, parts sales, parts stock order ratio, no-show rate, booking waiting days, dealer service degree, efficiency, productivity, utilization, retention rate and so on)

·        Check the parts turnover rate

·        Consult for effective bin locations

·        Prepare dealer P&L report and communicate about outlook of the workshop’s business.

·        Monitoring SOS(Stellantis Operation Standard) process and coaching dealers staffs.

·        Assessment of dealer standard.

·        DMS (Dealer Management System) development as one of DMS development steering group.

·        Dealer Complaint Case Coordination

·        Marketing Activity Discussion and fulfillment (Dealer's Own)

·        Facility & Signage Check _ Customer Convenience Aspect only

·        Dealer Quarter Bonus Evaluation

총 경력 6년 이상- 13년 정도 

영어 능통자 

Aftersales 프로세스 이해도 높은 자 

관련 업계나 유사 업계 경력자