Principal Accountabilities 

·         Define brand value proposition to scout, attract and appoint best candidate dealers.

·         Co-ordinate the management of dealer appointments and changes to the network in the region, in conjunction with central ND, legal and compliance functions.

·         Define network development plans with new dealer candidates and manage follow-up.

·         For each province, assess market potential (whole goods and parts), propose solutions to revitalize or replace poor-performing dealers.

·         Define strategies to retain top performing dealers personnel and reduce turnover, improve dealer profitability and increase dealer engagement.

·         Manage and conduct the annual dealer audit process for Sales and follow-up and implement action plans

·         Define, implement, track (through dashboard reports) critical KPIs on dealers business operations and performance (sales, financials and after sales).

·         Manage the CSI & NPS for Sales, including follow-up and work with Customer Service on development opportunities identified as part of CSI & NPS Aftersales

·         Identify training needs for existing and new dealers: sales, after sales, systems and policies and drive implementation with local training counterparts.

·         Propose investment proposals and manage the according network budget and processes.

·         Align existing and new dealers to CI, tools, policies and procedures (sales and after sales) such as for example CRM, dealer portal, etc.

Minimum Qualifications, Skills, Experience and Language’s 

·         Commercial experience and profound understanding of market needs and expectations in respect of product, after sales support and distributor performance.

·         Thorough understanding of B2B selling, and distribution management.

·         Good understanding of business systems and processes.

·         High degree of competence with ITC and standard software applications.

·         Highly developed management, administrative and communication skills.

·         Minimum of five years’ experience in agricultural/construction equipment, commercial vehicle or closely related industry.

·         Minimum of five years’ experience with dealer or distributor management in the above or related industries.

·         Relevant degree in management, business administration, or marketing is required. Language Requirement(s): English, Korea