Job Description 

[Role & Responsibility]

Management of Succession and Refinance Process

ü  Approve the succession and refinance contract after confirming customer information and financial information’s correctness based on business polices and guidelines 

ü  Regularly monitor original contract’s succession status and notify the relevant department of the list of original contract for non-received

ü  Finalize FM commission list and request for a payment with a received invoice from a dealer

ü  Ensure fully equipped documentation for contract validity

ü  Solving problems and issues, which are related to succession and refinance contract activation process

ü  Support performance analysis and report

ü  Support to make sure succession / refinance process is up to date in working manual

Optimize Succession and refinance business process and system

ü  Cooperate with stakeholders to streamline succession and refinance process

ü  Optimize system functions to ensure succession and refinance processes are accurately reflected on the system (Infinite, CAP POS, CMS)

ü  Participate in project for succession and refinance part by analyzing and considering the characteristics of succession and refinance business process

ü  Train detailed succession and refinance business process in the team and relevant stakeholders

Communication & reporting

ü  Communicate with FM, FA and RC for executing Succession and Refinance contracts

ü  Communicate with relevant teams to make sure accurate information is managed

ü  Support to embed customer centric mind-set to the team members

ü  Responsible for reporting succession and refinance business part for Audit and external reporting.

[Qualifications]

Education: Minimum BA degree in Finance or equivalent

Experience

ü  Over 2 to 3 years of auto financial services industry experience preferred

ü  Specific knowledge

ü  Good command of both spoken and written English

ü  Vendor management Skill

ü  Problem solving and communication skill

ü  Understanding of financial services products

ü  Good understanding of IT systems